E-mail: info@totallyfurniture.com

How do I place my order online? Ordering with Totally Furniture could not be easier. Simply by clicking the "Add to Cart" button, next to the item you wish to order and from there on simply follow the options provided. While you are browsing for additional items you can always go to your order form by clicking the “Show Order” button. Please feel confident and safe when you place your order we have taken every precaution to protect your sensitive data sent over the Internet, for more on this visit our “Privacy Policy” (link) page.

Totally Furniture offers three more ways to place an order, by Fax, Snail-Mail or Phone.

Snail Mail orders: If you prefer to mail your order, simply print the order page with the items you have chosen and mail it to our address bellow.

Please be sure to sign the order form, include credit card number and expiration date or if you prefer a check, money order or cashiers check.

Totally Furniture

13351-D Riverside Dr #650

Sherman Oaks, CA. 91423

ATT: Order Department

Phone Orders: If you wish to phone in your order our sales representatives will be happy assist you.

Please feel free to call us at (877) 833-6644 during our business hours, Monday through Friday 9am-5pm pacific standard time. For further details see our times of operation.

What form of payment can I use? Totally Furniture accepts Visa, MasterCard Discover and American Express. Checks, money orders and cashiers checks are accepted as well. All checks must clear before merchandise is shipped, returned checks will result in a $25 charge.  Sorry we do not accept COD orders 

When will I be charged? We will charge your credit card within 72 hours from the time you will place your order this policy applies to back orders as well. 

How will you ship my furniture? Totally Furniture is constantly evaluating shipping methods and options to provide our clients with the best and most economical means of delivery, consistent with the delivery requirements for each item ordered. We ship via UPS ground service or by Motor Freight as applicable. 

Shipments to Alaska, Hawaii and Puerto Rico are available by UPS next day or second day air service only. Our shopping cart calculation method will not provide you with the correct shipping cost; therefore we will provide you with the actual cost via e-mail or phone before shipment. Shipments to APO, FPO or P.O. Boxes are not available.

UPS: Usually doorstep service is available. Keep in mind that UPS will not notify you prior to delivery. If you choose to select a more rapid method such as Second or Next Day Air, there will be an extra charge added to your total with your approval. We recommend our clients to shop early to avoid unnecessary extra fees.

Motor Freight: all items that exceed UPS shipping requirement will ship via common freight carrier. Common freight carrier is a tailgate delivery service, which means the driver is not obligated to unload or carry furniture inside your residence or business. Deliveries are to ground floors only.  A signature is required at the time of delivery. Please bear in mind that assistance to the carrier personnel might be necessary during delivery. All shipping methods are available only Monday through Friday excluding national holidays.

When will my furniture arrive? Most of our furniture will ship in 2-4 days; the delivery can typically be expected in 1-3 weeks from date you have placed the order. If there are any major changes in the delivery schedule we will notify you immediately. Please remember that these delivery time frames are estimated. Manufacturer processing and delivery will vary and we do not guarantee the amount of time it will require each respective manufacturer to produce your order and thus complete your shipment. Orders can be subject to delay due to unanticipated consumer demand, shortfalls in manufacturer supply availability, and batch scheduling.

How can I keep track on my packages? On all UPSable items, we will send tracking numbers via email or through our automated e-mail system. This will allow you to track the package to your door and estimate arrival. Our service is so fast that in some cases you will receive your package before we are able to send your tracking number.

Who Handles Customer Service? Totally Furniture carries the finest ready-to-assemble furniture produced by the industry. We strive to carry quality brands and deliver your new furniture in perfect condition. In the event that you need service on your new furniture, both the manufacturer and/or Totally Furniture can help you. In most cases, the manufacturer should be contacted directly for assistance with assembly or replacement parts. The manufacturer will provide instructions on who to call in the event that parts or service is needed. These instructions, as well as a phone number, will be provided on the instruction booklet that comes with your new furniture. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied.

What is your email reply time? We usually reply to emails within a couple of hours during regular business hours. All e-mails will be returned within one business day at the most. 

What is your Cancellation Policy? Once we receive confirmation from the manufacturer that your order is approved, we won’t be able to cancel your order. If we are able to cancel your order before it is produced and/or shipped, no charge will be applied for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges, plus a 15% restocking fee. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. Please call us at (877) 833-6644 a representative will assess the situation and, if need be, issue a return authorization.

What is your Return Policy? All returned merchandise must be in original condition and must include all packaging materials and accessories. Please ship your product directly to the manufacturer; prepaid and insured by the manner in which you received it within fifteen days from the time you received it. You will be responsible for round trip freight and a 15% restocking fee will be applied to your refund. COD is not acceptable under any circumstances. 

What if My Shipment Arrives Damaged? Our manufacturer provides us with the best and most secure packaging obtainable. Yet, we advise all our shoppers to first inspect the merchandise and only then sign the delivery form. If you find the package(s) to be damaged please refuse the shipment.

In the rare incidence that your shipment(s) appears to be damaged, please take the following steps:

- If the damage is minor and the part can be replaced please contact us immediately and we will arrange for a replacement parts to be rushed out, if the product sustained much damage, please do the following. 

- If the delivery personnel have already left the premises, quickly contact UPS or the local office of the freight company and request the carrier to return the merchandise to the shipper (address indicated on the package). Please do NOT ship the package yourself as it will delay your reorder or credit.

- In any case please inform us immediately via e-mail or phone, so we could take the quickest route to remedy the situation. 

Will I be charged sales tax? There is no sales tax collected on any order shipped outside of California. Sales tax for orders shipped to California will be added to your final total.  

Specials and Promotions: Special offers, coupons, or discounts cannot be used in conjunction with other offers. Limit one promotion per order.

Disclaimer: We reserve the right to refuse service or cancel order for any reason, including no reason at all to any customer. In addition, we reserve the right to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for changes. Your continued use of totallyfurniture.com following the posting of changes to these terms will mean you accept those changes.  

Restrictions: You must be 18 years or older and have a valid credit card, with full authority to use it, to submit an order through this Site. You agree not to use this Site or any content contained in it for any illegal or inappropriate activities.

Links: We are not responsible for the content of any sites that may be linked to or from our web site, or any bulletin board associated with us. These links are provided for your convenience only and you access them at your own risk. Any other web site accessed from this Site is independent from us, and we have no control over the content of that other web site. In addition, a link to any other web site does not imply that we endorse or accept any responsibility for the content or use of such other web site. In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement us of that third party or of any product or service provided by a third party.

Trademark: All names, logos and marks created by Totally Furniture appearing in this site are trademarks owned or licensed Totally Furniture. The use or misuse of these trademarks or any other content of this site is strictly prohibited, except as otherwise permitted herein. Permission is granted to view and print materials from www.totallyfurniture.com for the non-commercial purpose of viewing, reading and retaining for reference. Any other copying, distribution, retransmission or modification of information or Materials on this site, whether in electronic or hard copy form, without the express prior written permission of Totally Furniture, is strictly prohibited.

I HAVE READ AND AGREE TO THE TERMS AND CONDITIONS SHOWN ABOVE.

Back to Top